Refund & Return Policy
Introduction
This Refund and Return Policy outlines the conditions under which customers may request returns, refunds, or replacements for orders placed on Shoppkit.
Shoppkit operates as an online marketplace connecting buyers with independent sellers. As products are listed and fulfilled by individual sellers, return and refund decisions are made based on seller policies, platform guidelines, and the specific circumstances of each order.
By placing an order on Shoppkit, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return or refund within 24 hours of delivery if the product is damaged, defective, incorrect, missing items, or significantly different from the product description.
Customers are advised to inspect their order immediately upon delivery. Requests submitted after the specified time window may not be eligible for return or refund.
Shoppkit reserves the right to review each request based on evidence provided and the nature of the issue.
Return Request Process
Customers can initiate a return or refund request through their account dashboard by selecting the relevant order and submitting a request with a valid reason.
Customers may be required to provide supporting evidence such as images, videos, or a detailed description of the issue. Once submitted, the request will be reviewed and forwarded to the respective seller for resolution.
Refund Processing
If a refund request is approved, the refund will be processed through the original payment method used at checkout.
Refund processing typically takes 5–7 business days after approval. The actual time for the amount to reflect in the customer’s account may vary depending on the payment provider or banking institution.
Shoppkit is not responsible for delays caused by third-party payment processors or banks.
Replacement Requests
In eligible cases, customers may request a replacement instead of a refund. Replacement requests are generally considered when the product is damaged, defective, or incorrect.
The final decision to provide a replacement depends on product availability and the seller’s approval.
Return Shipping Responsibility
Depending on the nature of the issue, return shipping may be arranged either by the seller or the customer.
If the return is due to a seller-side issue (such as defective or incorrect product), the seller may bear the return shipping cost.
In other cases, customers may be required to cover return shipping expenses.
Marketplace Role
Shoppkit acts solely as a marketplace platform facilitating transactions between buyers and independent sellers.
Sellers are responsible for product quality, fulfillment, and handling return or refund approvals. Shoppkit provides the system to manage requests but does not guarantee approval of returns, refunds, or replacements.
Shoppkit reserves the right to intervene in disputes to ensure fair resolution.
Non-Eligible Returns
Return or refund requests may not be accepted if:
- The request is made after the allowed return window
- The product has been used, damaged, or altered after delivery
- The product does not meet the eligibility conditions outlined in this policy
All requests are subject to review and approval based on the specific circumstances of the case.
Policy Updates
Shoppkit reserves the right to update or modify this Refund and Return Policy at any time to reflect changes in platform operations, legal requirements, or service improvements.
Any updates will be published on this page, and continued use of the platform constitutes acceptance of the revised policy.
